Customer Relationship Management (CRM) | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Data Integration | Customer Experience Management (CEM) | Web, Video and Audio Conferencing | Customer Interaction Management | Unified Communications / Voice & Data Convergence | Web-Based Training and eLearning | Web Discussion Systems

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Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft September 09, 2009 - (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics CRM - Sports Organizations by Microsoft July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Chill Factore Video Case Study by Microsoft July 30, 2009 - (Free Research) The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation June 10, 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. (VIDEO) VIEW ABSTRACT | GO TO

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 14, 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leicester City Football Club Video Case Study by Microsoft July 24, 2009 - (Free Research) Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

9 Management Practices for Exceptional Webinars by Citrix Online August 19, 2009 - (Free Research) This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online March 23, 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Software Reliability: Building Security In by Ounce Labs, an IBM Company November 19, 2009 - (Free Research) Fixing software security vulnerabilities during development is expensive, difficult and time-consuming. But fixing them after deployment is far more expensive and counterproductive. In this video featuring security expert Diana Kelley, learn state-of-the-art techniques for building a secure software development process. (VIDEO) VIEW ABSTRACT | GO TO

Survival Guide: Securing Networks without Borders Show by Cisco Systems, Inc. November 20, 2009 - (Free Research) In today’s era of borderless networks, minimizing your exposure to outside threats is more crucial than ever. In this video, discover how to reduce the potential attack surfaces available to data thieves without buying any new hardware or software. Learn the latest methods employed by hackers to gain access to your network and how to eliminate them (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Protecting Data on the Edge by Hewlett-Packard Company July 08, 2009 - (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data. (VIDEO) VIEW ABSTRACT | GO TO

Podcast: Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft March 20, 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. (VIDEO) VIEW ABSTRACT | GO TO

Podcast: Best of Breed Virtualization Scenarios and Hyper-V Features by Dell and Microsoft March 20, 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best of Breed Virtualization Scenarios and Hyper-V Features by Dell and Microsoft March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure. (VIDEO) VIEW ABSTRACT | GO TO

Podcast: Top Hyper-V Deployment Scenarios by Dell and Microsoft March 20, 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Top Hyper-V Deployment Scenarios by Dell and Microsoft March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity. (VIDEO) VIEW ABSTRACT | GO TO

The Benefits of Network Forensics: Using Surveillance for Remediation, Fortification, and Incident Identification by Solera Networks November 09, 2009 - (Free Research) Network forensics does for the network what cameras do for a bank. Solera Networks’ software sits on the network and assists in incident response and network remediation and fortification. Watch this interview to learn more about network forensics and about Solera Networks from Solera President and CEO, Steve Shillingford. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Architecting Deduplication and Virtualization for Best of Breed Data Protection by Data Domain October 23, 2009 - (Free Research) Boston Medical Center details its decision process and successful implementation of Data Domain deduplication storage as well as the economic benefits received by going tapeless for backup and disaster recovery. Brad Blake, IT Director at Boston Medical Center, presented to an audience at Gartner's Data Center Conference. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tapping into the Universal Video API: Hardware Acceleration through the Intel® Media SDK by Intel August 20, 2009 - (Free Research) This article offers an in-depth overview of the just-released Intel Media SDK, an API that offers a single-source approach for targeting a broad range of Intel architectures. (JOURNAL ARTICLE) GO TO

Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft November 11, 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

8 Problems of Keyword Search in E-Discovery – A Guide for Fortune 1000 Companies by FTI Technology November 04, 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Emerging Triple Play: Video Communications, Managed Services and Unified Communications by TANDBERG November 12, 2009 - (Free Research) An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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