Web, Video and Audio Conferencing | Web-Based Training and eLearning | Content Delivery Networks/ Web Application Acceleration | Customer Service (General) | Customer Experience Management (CEM) | Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Customer Interaction Management | Web Content Management and Publishing | Customer Data Integration

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Priceline.com Capitalizes on Lean Economic Times by 3PAR May 27, 2009 - (Free Research) Watch this videocast to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times. (VIDEO) VIEW ABSTRACT | GO TO

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online March 23, 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Eight Pitfalls to High-Quality Video Conferencing by Blue Coat October 22, 2009 - (Free Research) According to a recent Nemertes study, a whopping 75% of companies polled indicate they're putting greater emphasis on video conferencing this year. This confirms our ever-growing trend towards the time- and cost-savings of video conferencing. To successfully deploy video conferencing services, avoid these eight common mistakes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing a Content Delivery Method by AT&T Corp October 19, 2009 - (Free Research) Delivering high-demand content to a large number of end-users that are spread out geographically can be a difficult task. Long distances between content and users can cause latency, jitter, and reductions in audio/video quality. Read this paper to find out if a cache-based content delivery network is appropriate for your network. (WHITE PAPER) GO TO WHITE PAPER

Delivering Content: Your Best Method? by AT&T Corp October 19, 2009 - (Free Research) To deliver high-demand content to a widely dispersed pool of internet users, a cache-based Content Delivery Network is the way to go. This type of CDN stores duplicates content near user access points, reducing distance-imposed latency and improving video and audio quality. This paper weighs the pros and cons of using a network-based CDN provider. (WHITE PAPER) GO TO WHITE PAPER

Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft September 09, 2009 - (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics CRM - Sports Organizations by Microsoft July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

9 Management Practices for Exceptional Webinars by Citrix Online August 19, 2009 - (Free Research) This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tapping into the Universal Video API: Hardware Acceleration through the Intel® Media SDK by Intel August 20, 2009 - (Free Research) This article offers an in-depth overview of the just-released Intel Media SDK, an API that offers a single-source approach for targeting a broad range of Intel architectures. (JOURNAL ARTICLE) GO TO

Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation June 10, 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. (VIDEO) VIEW ABSTRACT | GO TO

Next Generation Audio Conferencing by Citrix Online September 10, 2009 - (Free Research) This Wainhouse Research application brief explores the results of a groundbreaking survey on the next generation of audio conferencing. Get acquainted with Web-controlled audio conferencing, including business benefits, real-world impact and recommended best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Learning Benefits and ROI Comparison of E-Learning vs. Traditional Training by SyberWorks, Inc. December 2008 - (Free Research) The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun's Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc. November 2008 - (Free Research) The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs. (BOOK) VIEW ABSTRACT | GO TO

Firm Boosts Collaboration, Responsiveness to Customers with Unified Communications by Microsoft August 2008 - (Free Research) This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Acceleration Challenge by Blue Coat January 2009 - (Free Research) How can server consolidation, virtual desktop infrastructure (VDI), moving applications to a web-based interface, and video and TelePresence collaboration projects all be supported at a reasonable cost? Check out this report to see how application acceleration is the answer. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Demo - Installing Hyper-V Server on Dell PowerEdge R805 by Dell and Microsoft December 2008 - (Free Research) This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely. (DEMO) VIEW ABSTRACT | GO TO DEMO

Dell Virtualization Consulting Services Video by Dell, Inc. and Intel September 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise by Data Domain August 2008 - (Free Research) This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mid-market Meetings Management by StarCite August 2008 - (Free Research) Aberdeen research has found that although both the mid-market and large sectors have similar performance results and organizational structures for meetings management, large organizations are better positioned for long-term success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote I/O: What You Should Know before Using Remote I/O by AutomationDirect May 2008 - (Free Research) In this video, learn some introductory facts about remote I/O, whether remote or expansion I/O is the more cost-effective solution for your organization, and how AutomationDirect's hardware can meet your remote I/O needs. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

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