Web, Video and Audio Conferencing | Unified Communications / Voice & Data Convergence | Collaborative Tools | Teleconferencing | Telephony/ CTI/ VOIP | Messaging Solutions | Wireless Technologies and Mobile Computing | WAN/ LAN Solutions | Social Networks and Community Management | Secure Instant Messaging

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Getting the Foundation Right: Unified Communications by ShoreTel May 19, 2009 - (Free Research) Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications: IP Networks, Connecting People Any Time, Any Where by Cisco Systems, Inc. May 01, 2004 - (Free Research) Applications like instant messaging, IP telephony and video conferencing are becoming a necessity. In fact, businesses not adopting unified communications are being forced by their customers, suppliers, etc to do so. This paper will relate the benefits and trends of unified communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streaming Media by Blue Coat December 2008 - (Free Research) Check out this brief paper to see how Blue Coat Systems provides an end-to-end solution based on MACH5 technology to improve the listening and viewing experience of an end user consuming streaming audio and video online. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 and New Group Policy Settings by Global Knowledge December 2008 - (Free Research) This paper takes an introductory look at the new categories of Group Policy, but anyone moving to Windows Server 2008 technologies would do well to consider the changes and additions to the existing policy categories, too. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer by Sage SalesLogix October 2008 - (Free Research) Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry February 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. (PRESS RELEASE) VIEW ABSTRACT | GO TO

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Video-Ready - Campus Network by Cisco Systems, Inc. May 2008 - (Free Research) Why should your network be "Video-Ready"? Video applications have enabled enterprises to significantly increase worker productivity, improve collaboration, reduce costs, and streamline and optimize business operations. This paper dicusses the factors that will accelerate adoption of video solutions over the next few years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Who will manage your enterprise messaging? by NaviSite, Inc. May 2009 - (Free Research) To succeed in today's competitive global marketplace, businesses demand a quick, easy and reliable exchange of information. Amidst this environment, messaging has become a mission-critical function that requires a robust, high performance infrastructure to handle email and other functions like collaboration and CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Pocket Guide by ShoreTel May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. (EGUIDE) VIEW ABSTRACT | GO TO

Managing voice and video on your network by CA November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

eGuide: Network Management Fundamentals by CA November 2008 - (Free Research) Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Rules of Effective Negotiating by Global Knowledge May 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 "Starter" GPOs by Global Knowledge December 2008 - (Free Research) An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BT Embraces Web 2.0 with Blue Coat Systems by Blue Coat December 2008 - (Free Research) Read this case study to learn how BT selected Blue Coat ProxySG for its flexibility in combining user and application visibility, with extremely granular levels of security and control, to enforce rules that allowed undisruptive use of recreational applications and safe access to sites previously considered off-limits, such as MySpace. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Integrating SharePoint with Lotus Notes: Strategic Coexistence by Mainsoft Corporation June 2009 - (Free Research) Lotus Notes and Domino customers, who have adopted Microsoft SharePoint, can promote team collaboration by integrating the two platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc June 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Software Best Practices by Ness Software Product Labs June 2009 - (Free Research) Agile software development practices have exploded onto the product engineering scene. However when development teams are distributed around the country and around world, a core tenant of Agile is disrupted. The following paper reviews this topic and proposes several areas to focus on to ensure program success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demystifying B2B Integration for Oracle E-Business Suite by EXTOL International, Inc. June 2009 - (Free Research) This Podcast explores the key functional requirements for B2B integration and available implementation options for Oracle E-Business Suite. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

NomaDesk: The Easiest and Most Secure Way to Share, Synchronize and Backup Critical Files by NomaDesk June 2009 - (Free Research) Targeted for the mobile workforce at the SMB, SOHO, and enterprise levels, NomaDesk is the easiest, most secure way to share, synchronize and back up business critical files, from anywhere, even offline. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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